The refresh rate on the chat box was so so slow! Parts of my replies were not even shown since I typed faster then the refresh.
What had happened was: I was trying to factory restore my laptop (which I have done so with my computer many times), it turns out that dell computers had a speical way of factory restoring them. Since the disk didn't boot when I restarted my computer, Rob got the idea that maybe I should load the disk normally just to install windows XP again and hope that formats it (big mistake :(). In the end, I ended up with 2 partitions and no way of deleting the first one. So my goal turned to formatting the C drive. My fear was that when I after formatting, my CD will not be working since I deleted the DRIVER for it, ergo, cannot install a new OS by using a CD. So then I turned to dell and this is what they have to say:
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{James yim 8:51:45 PM} If i formate my c drive will I be able to install a new OS with a CD using my BIOS?
The session has been accepted.
{Sarah 8:51:54 PM} Thank you for contacting Dell Consumer Hardware Portable Warranty Support . My name is Sarah. I have noted your question and am reviewing it. Meanwhile, may I have the name and telephone number registered with us?
{James yim 8:52:25 PM} James Yim, *********
{Sarah 8:53:04 PM} Hi James !
{Sarah 8:53:07 PM} I have a different phone number in my records, do you want me to update this number for you?
{James yim 8:53:09 PM} hi
{James yim 8:53:35 PM} the different number must be *********
{Sarah 8:53:48 PM} No.
{James yim 8:54:08 PM} thats my new number, the first number i typed was the number i had when i first ordered my laptop from dell
{James yim 8:54:52 PM} none of those numbers match?
{James yim 8:55:35 PM} i haven't changed my adress
{James yim 8:56:18 PM} hello, are you there?
{Sarah 8:56:18 PM} That's fine.
{James yim 8:56:25 PM} ok good
{Sarah 8:56:27 PM} I will update the phone number for you.
{Sarah 8:56:32 PM} Thank you for the information.
{James yim 8:56:34 PM} can you help me with my problem?
{Sarah 8:56:55 PM} As I understand that you want to format the cd drive and install windows, am I correct?
{James yim 8:57:15 PM} hmm, let me explain
{Sarah 8:57:19 PM} Okay.
{James yim 8:57:47 PM} so now there is 2 partitions in my laptop
{James yim 8:58:29 PM} i have 2 partitions in my computer because i tried to factory restore my computer but failed
{James yim 8:59:00 PM} it would be nice if i could delete the first partition but it seems that I cant
{James yim 8:59:10 PM} so here is my main question:
{James yim 8:59:43 PM} if i formated my c-drive, will i still be able to install a OS?
{Sarah 9:00:00 PM} Yes, you can.
{James yim 9:00:28 PM} and when my bios comes up, i cant install the OS
{Sarah 9:00:33 PM} While reinstalling the operating system, it will provide you an option to delete the partition and then format the hard drive.
{Sarah 9:00:52 PM} What is the reason that you want to reformat the operating system?
{James yim 9:01:08 PM} because i have 2 partitions
{Sarah 9:01:42 PM} James, did you create the 2 partitions or was it factory installed?
{James yim 9:01:55 PM} i created 2 by mistake
{Sarah 9:02:00 PM} I see.
{James yim 9:02:05 PM} yes
{Sarah 9:02:37 PM} I will provide you a link, that contains steps to reformat the drive through the bios.
{James yim 9:02:47 PM} ok
{James yim 9:02:50 PM} thank you
{James yim 9:03:29 PM} and i aready typed in "format c:"
{Sarah 9:03:46 PM} What is the operating system you are using?
{James yim 9:03:54 PM} XP
{James yim 9:04:24 PM} i just want to make sure that my cd drive is working after i formate the c drive
{James yim 9:05:12 PM} and i had feared that the CD drive wont be working due to the fact that the CD DRIVER will be deleted along with the rest of my C drive
{Sarah 9:05:33 PM} No, it will work fine.
{James yim 9:05:43 PM} ok
{James yim 9:06:03 PM} format**
{James yim 9:06:15 PM} one more thing before i format
{James yim 9:06:36 PM} is there a way to delete one partition?
{James yim 9:06:57 PM} because i dont need to format if the other partition is gone
{Sarah 9:07:08 PM} Please refer to this link:
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?c=us&cs=19&DN=1060556&type=SRG&l=en&s=dhs#2
{James yim 9:07:47 PM} will that link help me delete the partition?
{Sarah 9:07:59 PM} Yes.
{Sarah 9:08:11 PM} The link has steps on how you should reformat the drive.
{Sarah 9:08:21 PM} Please follow the steps given in the link.
{James yim 9:08:53 PM} there seems to be a problem
{Sarah 9:09:00 PM} What is the problem?
{James yim 9:09:33 PM} it never asks me if i want to format the partition using the NTFS file system
{James yim 9:09:54 PM} it just says "Install new" or "upgrade"
{Sarah 9:10:01 PM} James, did you boot from the windows xp cd to install the operating system?
{James yim 9:10:59 PM} it just restarts like normal
{James yim 9:11:25 PM} this refreshing rate on the chat box is too slow
{Sarah 9:11:53 PM} If you are getting "Install new" or "upgrade" options, that means you did not make the system boot from cd.
{James yim 9:12:22 PM} when i leave my windows cd in my cd drive and restart the laptop, it restarts like normal
{James yim 9:12:38 PM} the cd wont boot
{Sarah 9:12:47 PM} http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=TT1089352&l=en&s=gen
{Sarah 9:13:02 PM} This link has steps on how to boot from cd and will further give you the steps.
{James yim 9:13:18 PM} maybe i am using the wrong CD?
{Sarah 9:13:30 PM} What is the cd you are using?
{James yim 9:13:53 PM} i am using the purple cd that says "operating system"
{Sarah 9:14:11 PM} Yes, it is correct.
{Sarah 9:14:19 PM} Did you check the second link I provided you?
{James yim 9:14:20 PM} then its not booting
{James yim 9:14:48 PM} nothing happens when i put the cd in
{Sarah 9:17:11 PM} James, this is a software issue. You may follow the steps given in the link but if you want step by step instructions then you have to contact our software support.
{James yim 9:17:46 PM} oh
{James yim 9:18:04 PM} well, thank you for all your help
{Sarah 9:18:13 PM} You are welcome.
{Sarah 9:18:14 PM} Kindly stay with me for another 2 minutes so that I can provide you a case number.
{James yim 9:18:32 PM} ok
{Sarah 9:19:22 PM} Thank you.
{James yim 9:19:30 PM} no problem
{Sarah 9:20:29 PM} The case number is 115628132 .
{Sarah 9:20:38 PM} The Software support Contact number is 866-930-3355
{Sarah 9:20:44 PM} Is there anything else I can help you with today?
{James yim 9:20:59 PM} will i have ti pay for help?
{James yim 9:21:11 PM} or is this a free feature?
{Sarah 9:21:39 PM} James, the software support is a fee based support. They will charge you a nominal fee once the issue is resolved.
{James yim 9:21:59 PM} oh
{James yim 9:22:10 PM} I fear fees = (
{Sarah 9:22:27 PM} Then you may follow the steps in the link and format the drive.
{James yim 9:22:40 PM} well, thank you for all your help anyway
{Sarah 9:22:46 PM} My pleasure.
{Sarah 9:22:47 PM} Thank you for visiting Dell Consumer Hardware Warranty Support online chat and allowing me the opportunity to assist you.
{Sarah 9:22:48 PM} It was my pleasure assisting you today.
{James yim 9:22:48 PM} have a nice day
{Sarah 9:22:49 PM} Have a nice day
{Sarah 9:22:56 PM} Take care and good bye.
Remember the time you partitioned my computer 2 times :-*
You gave Lily a lot of work :(
So did I!
I didn't read that, but Dell has a special way of doing everything: The most ****tiest way possible.
yea dude, you paid way too much for your laptop.
I paid over $1,500 for it, and I think it's worth it :)
If I do sell it, I will sell it for like $1,200-$1,300. If you want to buy it, I can sell it to you for super cheap :cool:
lololol, no one wants Dell though. Especially used Dells...and what are the specs? Did you just get it or something?
My laptop is a year old, here are the specs:
2.8 ghz (pen 4)
1 mb cache
512 ram
60 gigs of Hard drive
Dvd/DvdR burner 8x
Wireless card (external)
I talk to you using my used dell >:O
:(
Oh, you didn't pay that much, you paid like 1.50 cents, I know :mad:
You paid nearly $1800 (CAD) for it...I hope the tax was included in that figure, at the very least. You aren't going to get a few hundred dollars less for it...think A LOT less.
Canada money is stupid.
In any case...did ya fix it?
canada everything is stupid.
you're not stupid :(
I'm not canadian :D
I disowned myself, ftw.
I use a Dell :(
It actually works pretty well. Plus, it was cheap and I got free upgrades.
So, yay!
ha! I read all that.
I liked the way she kept referring to you by your name. It seemed patronising. :[b][/b]D
{Sarah 9:01:42 PM} James, did you create the 2 partitions or was it factory installed?
{James yim 9:01:55 PM} i created 2 by mistake
{Sarah 9:02:00 PM} I see.
You can just FEEL her wagging her finger disapprovingly.
Sarah sounds ****ing hot as hell.
Go back and ask for some pictures. Perferably naked.
She reminds me of smarterchild, but more fake.
...this thread disappoints me like when Milhouse when he really wanted to find out if Itchy and Scrachy would make it to the Fireworks Factory.
...DID YA FIX IT!?
Plus, she's more condescending.
WHEN ARE THEY GOING TO THE FIREWORKS FACTORY!? -cries-
On saturday I killed my desktop. ****ing thing needed formatting and a new case anyway, ****it.
It better not have been. If it were, then he just lost his chance to talk to the condescending Dell person. :(
Nah, my brother built it about five years ago. Needed dismantling anyway.
:(
You could always speed along the process.
If I had a million dollars...
IF I HAD A MILLION DOLLARS!
and so on.
If I had a million dollars...
I'd be using the ****tiest currency on earth. COME ON, THEIR MONEY'S GREEN WTF